Privacy Policy

This policy is provided by Integrated Software Data Limited ("ISDS") , a registered company responsible for Insta Delivery , a proprietary e-commerce and logistics application available on both web and mobile platforms . At ISDS, we value your privacy and are committed to safeguarding your personal information. All personal information provided will be protected and kept confidential among our affiliates, representatives, and privies. Throughout the platform, the terms “we”, “us” and “our” refer to ISDS.

This Privacy Policy explains how we collect, use, share and protect your personal information in connection with your relationship with us as a user or potential user. It applies to all our clients, potential clients, consultants, partners, technicians and every other person we hold information about. This policy also sets out your rights and who you may contact for further information or complaints. You agree to this Privacy Policy by visiting our website and when you use our services. Your use of our services and any dispute over privacy is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. Our Terms of Use are hereby incorporated by reference into this Policy.

Our policies are created to protect the confidentiality and security of our users’ data. We only require the minimum amount of personal information needed to provide our service to our users. Our privacy standards comply with the National Data Protection Act (NDPA) and global standard practices.

This Privacy Policy describes the process involved in the acquisition, processing, porting, storage, and disposal of your data in connection with our websites, portals, web & mobile applications, tools, and services. This Privacy Policy also governs your rights regarding the foregoing.

This policy is enforced after you consent to it when you sign up and access our products, services, content, technology or functions offered from our website, software application, and other platforms. However, ISDS shall not be responsible for the handling of information obtained by third-party users/sites through the use of our tools, portals, and services and will not be held liable for any breach or misuse of collected information.

You have rights under the Law in relation to your personal data. You have the right to:

• Request access to your personal data: This is commonly known as a “data subject access request”. This enables you to receive a copy of the personal data we hold about you and to verify that it is been processed lawfully.
• Request correction of the personal data that we hold about you: This enables you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your data to comply with applicable law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be communicated to you, if applicable, at the time of your request.
• Object to processing of your personal data: Where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction or deletion of processing of your personal data: You can request a restriction or deletion of your data based on the following:
  • Non-legitimate grounds for the processing
  • Unlawful processing
  • Erasure is required for compliance with a legal obligation.
  • Inaccuracy of personal data.
  • hange in initial purpose.
• Request the transfer of your data to you or a third party: We will provide to you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time: This applies where we are relying on your consent to process your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We highly recommend that if this is the case at the time of reading this, kindly withdraw your consent immediately.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by Contacting Us via the appropriate channel.

All requests shall be made in writing to the Compliance desk via email at [Provide email address here].

Personal data means any information that can be used to identify a specific individual directly or indirectly. We collect your data to provide tailored products and services and to analyze and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. ISDS may also use Google Digital Marketing to propose targeted offers for certain products and services to our customers.

You provide us with your data when you register your details on our website and mobile platforms and transact with same.

The personal data we collect includes:

Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, biometric data, delivery address, and financial data. These types of personal data may include:

• contact details (such as your name, postal address, phone number and email address),
• demographic information (such as your date of birth, age or age range and gender),
• online registration information (such as your password and other authentication information),
• payment information (such as your credit card information and billing address),
• information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research),
• competition entries/submissions, and
• in certain cases your marketing preferences.

A cookie is a small file of letters and numbers that we put on your computer, mobile phone or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For more information about cookies and how we use them.

We use your data to operate, provide, develop and improve the products and services that we offer, including the following:

• Registering you as a new customer.
• Processing and delivering your orders.
• Managing your relationship with us.
• Enabling you to participate in promotions, competitions, and surveys.
• Improving our website, applications, products and services
• Improving our website, applications, products and services
• Recommending/advertising products or services which may be of interest to you.
• Enabling you to access certain products and services offered by our partners and vendors
• Complying with our legal obligations, including verifying your identity where necessary.
• Detecting fraud.

The collection and use of personal data by ISDS are guided by certain principles. The Legal basis for the processing of Personal Data

• Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you
• Our legitimate business interests: Where we must understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
• Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information to process your order and send the product to you.
• Compliance with law: Where we are subject to a legal obligation and need to use your data to comply with that obligation.

We collect the following personal information to provide a personalized and improved experience. Personal Data may be given to us directly by you or by people or companies authorized by you to act on your behalf. We may also collect Personal Data about you from third parties in connection with our services. No Personal Data about you will be collected without your consent.

Where we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide the services envisaged or requested.

Automatic Information: In general, website visitors do not need to provide personalized information to ISDS. We may collect “aggregate data,” i.e., group data with no personal identifiers such as IP address, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, and standard web log data and other information.

We use this aggregate data to help us understand how the Sites are being used and to improve usability. We also use it to enhance the quality and availability of products and services we offer.

Provided Information: Personal data that are provided and retained allows ISDS to provide services to its users. ISDS solely holds the information and engages in no contact-sharing program with other organizations. The information collected are:

Contact Information: first and last name, email address, phone number, town/city/state, Valid Identity Number (which could be BVN, National ID among others), and any other information required to process your information as a user of our platform.

Inquiries: When an inquiry is sent to us via mail, we use the personal data that you have stated in the contact form to send a response to you. Any personal data received from you shall not be used for any other purpose without your prior consent and knowledge and shall not be disclosed.

We may use your Identity, contact, and profile data to form a view on what we think you might be interested in. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you have requested to access or download a resource from us and, in each case, you have not opted out of receiving that marketing.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase.

The data we collect is retained for no longer than necessary to fulfil the stated purposes, or for a minimum period of three (3) years depending on the class of product or service, and may be retained in either a physical or electronic format, according to the Nigerian Data Privacy Act (NDPA).

In some circumstances you may be able to ask us to delete your data: (see above for further information on the “right to erasure”).

ISDS uses a security-cleared data processor to store files and data on secure cloud-based servers. The data processors are certified under the applicable frameworks and thereby guarantee and operate an appropriate standard of data protection and data security. When your information is processed, we apply the same protections described in this policy and you have the right (upon your request) to be informed of the appropriate safeguards for data protection.

We protect your Personal Data using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. All data is accessed via secure connections and stored on encrypted servers and encrypted storage services. We also use firewalls and physical access controls for our data centres and information access authorization controls.

Despite our best efforts to establish a secure environment for the website, you should be aware that no information is completely secure on the internet. Therefore, you should always take the necessary safeguards and precautions on your device(s). In the event of an actual or suspected breach of your Personal Data, you shall promptly notify us and we will use our best effort to remedy the breach within the shortest possible period from the date the report is made.

You affirm that you are over the age of majority and have the right to contract in your name, and that you have read the above authorization and fully understand its contents.

To ensure that personal data is kept for no longer than necessary, the Company puts in place a data retention policy for each area in which personal data is processed and reviews this process annually. This retention policy considers what data should/must be retained, for how long, and why.

Generally, we do not share your Personal Information with third parties without your consent. For context, third parties referred to include, business partners, professional advisors, legal or regulatory authorities, application program interface (API) users, and security-cleared data processors/subcontractors, who assist us with IT or other related services.

We may however share your Personal Information with third parties for the following reasons;

• When and if we have a good-faith belief that access, use, preservation, or disclosure, of the information, is reasonably necessary for compliance with a legal obligation.
• To enforce applicable terms of service
• Investigation of potential violations; address fraud, security, or technical concerns
• Or to protect against harm to the rights, property, or safety of other users or the public as required by law or by an order of a court.

We may update this Policy from time to time without any prior notice to you or consent. Thus, you are advised to consult this Platform periodically for any changes. We will notify you of any changes by posting the revised Policy on this Platform. Please note that changes shall be effective immediately after they are updated on this Platform.

If you have any complaints regarding the processing of your data or additional requests, please reach out directly to our Compliance Desk at [Provide email address here].